Masterful Media Relations

Way back when I had just left the restaurant industry and got hired on with my first (and only) PR agency (that's not my own), I learned from the worst about media relations. My old boss got everything wrong when it came to developing relationships with the people who can make or break our efforts on behalf of clients. The line she used that really sticks with me is "Screw the media -- they don't pay us." Even a PR neophyte knew that was a stupid attitude, and only deepens the negative attitude many in the media have toward PR people.

I ignored the boss's advice. Within a year of starting that job, bigger agencies were calling me to set up interviews. How did they know anything about me? They asked journalists in Dallas who the best media relations people were and my name kept coming up. Some of those opportunities seemed pretty good, but I decided I'd rather enter the world of the gainfully self-employed. After all, if a complete nonsensical ninny could make a living at this business, I could reverse engineer everything she practiced and be more successful.

While my old agency had a revolving door of clients, often leaving after the first six months, I've got three clients that have been with me for 9-10 years now. Am I bragging? Ehhhh...maybe a little.

Back to media relations, I really enjoyed this article that compares media relations to dating.

#1 is my favorite:
1. The best pickup line is a basic introduction
Are your legs tired? You know, because you’ve been running through my mind since you walked into this place. That’s an example of a bad pickup line in dating circles. You know what the most effective pickup line is? Hello, my name is [insert your name].
The same goes for media relations. A fancy opening line, no matter how clever you think it is, will only result in a reporter rolling their eyes at you. Introduce yourself professionally, let them know who you are and why you’re calling and you’ll get things off on the right foot. Don’t use a cheesy pickup line when introducing yourself to a journalist.

One time I pitched a CNET reporter on an app called LobsterTunes in a manner that was probably too cute by half. But with an app called LobsterTunes, what's a PR guy to do? She called me on it and said she might have been more interested if I'd left off the cheesy intro. Now I leave the cheese for after I've gotten to know a journalist better and they can tell by the clever pitch that I've got my tongue planted firmly in my cheek. It's like the kind of jokes you can tell your old buddies that wouldn't have told them when you first met them.

That said, you don't want to come off as dry. You can be clever without being cheesy. I appreciate cleverness, but just make sure your pitch doesn't peg the cheese-meter.

10 Dos and Don’ts for Brands on Twitter

From Mashable:

Interesting tips for using Twitter to support, promote and defend your brand. Click to the post for the details on each, but here are the 10 headers...

1. Don't be a showoff
2. Use proper grammar and spelling
3. Don't get too personal
4. Don't auto-Tweet
5. Don't leave air in the conversation
6. Don't overtweet
7. Do shout out to those who tweet about you
8. Do monitor keywords and competitors
9. Do make an informative profile
10. Do fish where the fish are

To me, the most interesting AND most painful as a PR guy is #1: "Give Twitter users your features and benefits. Let them know about special deals. Don’t post links to your latest press release, promote articles written by your CEO or make extravagant claims. A good rule of thumb to determine whether a tweet is user-friendly or brand vanity is to ask yourself, “If I didn’t work here, would I care about this?” If you’re not sure, ask a brutally honest friend who doesn’t work at your company."

When I have a good press release, I want to at least link to it. There are journalists and bloggers that follow me. So what do we do? From #3: "Keep your conversations warm but professional; it’s what users expect from a brand ambassador, and anything else comes off as creepy."

Twitter is a place for conversations, not broadcasting. And if you're going to converse, who wants to converse with someone jargonizing in PR-speak? When I tweet announcements, I keep them casual and fun. I also like to use it for breaking or leaking the news. Twitter followers like getting exclusives! Who doesn't?

No more Ning

As I've mentioned before, I administer a couple of Ning social networks. The value proposition was that you could, for free, set-up your own social network. It's great for clubs, churches, networking associations, etc. to provide a Facebook-like experience for those who share a common affinity around the organization or interest.

This was the promise on which oodles of groups started their Ning networks and got people to sign up, upload pictures, blog posts, calendar items and all sorts of other content.

But now Ning is going to press the Delete key on your Ning if you don't pony up!

From their website:

"We recently made the decision to focus 100 percent of the company on enhancing the features and services we offer to paying Network Creators. As part of this change, we'll be phasing out our free service. We will announce further details about Ning's product roadmap and different pricing options on May 4, 2010."

I'm not naive enough to think that businesses don't need to re-think their business model from time-to-time, especially if you're not making money. But when you're entire business model has been based on a free social network, and you get people to spend hours of their time building and maintaining their Ning site, you shouldn't just hit Delete on them. It's a broken promise. I'm not here to tell Ning how to do their business (ok, I've done it before with the spam thing, so I might as well do it again) but it doesn't seem like a good thing to build your business on a promise and then back out on it. It's bait and switch, and the bait now smells pretty fishy.  Sorry, terrible pun!

Judging books by their covers

I was perusing the bookshelves of Target the other night and wandered past the "Young Adult" section. "Did the lights go out?" I ask myself. No, it's just that pretty much every book for teens and "young adults" are black. I know they're into vampires big time, and you can't really have a happy, cheerful color on the covers of books about vampires -- but not all those books are about vampires.

The content of the book doesn't matter if the cover doesn't appeal to the target audience. Obviously book publishers have discovered young adults have an affinity for black.

Regardless of what "content" is in your "book" (the product you sell, if you're not getting the metaphor), is your cover designed to reach your target audience?

Now if I were publishing a popular book for young adults, and knowing that everyone else's book would hardly be distinguishable from each other, I'd make mine in red.

The need to SEO your press release

If you don't understand how to write a good SEOed press release, the result will be either a press release that isn’t optimized at all or one that’s over-optimized and difficult to read. Have you ever read a press release with too much emphasis on trying to impress search engines? Hello Mr. Press Release Writer! Your news still needs to be understood by PEOPLE! Don't obsess over cramming keywords in every paragraph of your press release. Instead, do research on which keywords are effective and use the effectively where it doesn't sacrifice readability. A good press release should be easy-to-read that also just happens to be optimized for search engines.

Google has a keyword tool that you can use to analyze your website to determine keywords that may attract the most attention.

Many newswires, such as PRWeb, will let you embed links back to your site -- and if they're well placed and turn keywords into anchor links that take the reader to relevant pages on your site, then your press release expands its ability to not only drive traffic to your site, but help educate readers by steering them to the right places for more information.

The value of public relations

Toronto-based MDC Partners has announced it has acquired a majority interest in Sloane & Company, a New York-based public relations firm. Miles Nadal, MDC chairman, has said he's willing to spend up to $100 million on agency and personnel acquisitions in the coming months! Hey Miles! Over here in Topeka is a great boutique agency specializing in the booming mobile app business!

Here's his quote that I'd like to splash around today:

"We believe that most of the innovative initiatives happening in marketing communications today are happening within the public relations arena," Nadal said in a statement. "Clients are under enormous pressure to deliver measurable results in a shorter and shorter time frame. Smaller entrepreneurial firms that are empowered to think differently, have the ability to do brilliant work and want to share the wealth, are the best partners for us."

For all of the negative flack the PR biz gets, especially from our friends in the media who have to put up with cold-pitches and poorly aimed emails from PR people who don't do their homework, it is true that the best results and the greatest innovation comes from within the PR disciplines. Engaging publics through social media is much more a function of the PR form of strategic communication than other forms of marketing communication.

Since I started Talon 12 years ago, it's amazing how many times I've had to reinvent what I do. With technology and consumer changes, the task of the PR force is to recognize how to leverage those new technologies to reach those new consumers and influence them favorably toward the organizations we represent.

This is what Winning Rules is all about. Let me know if you discover any of those "innovative initiatives" Nadal talks about so we can explore them together.

Topeka This!

The ultimate kick-back for re-naming Topeka after Google for the month of March, Google renames itself Topeka for... (presumably April Fools Day?)

Well played gentlemen!

From Google's, er, I mean, Topeka's blog post this morning:

• As our lawyers remind us, branded product names can achieve such popularity as to risk losing their trademark status (see cellophane, zippers, trampolines, et al). So we hope all of you will do your best to remember our new name’s proper usage: