Thursday, February 01, 2007

The second rule of kayaking

As a kayaker, this ditty that I received from Merge Gupta-Sunderji caught my attention. It's also makes a great point about good communication:

The second rule of ocean kayaking

Just a couple of months ago, I went ocean kayaking for the very first time. Not only was the experience thrilling, but I got an unexpected lesson in the importance of communication.

As my husband and I climbed into our two-person kayak, the instructor gave us the simple instructions. "Just two rules," he said. "Get a rhythm going, and verbalize your intentions to your partner at all times." "Piece of cake," I thought as I climbed into the front seat. And I was right, until we stopped for a snorkeling break a couple of miles from shore. My spouse, with the best of intentions, turned around to grab my snorkeling pack from behind him. Except ... he didn’t tell me what he was planning to do! If you’ve ever kayaked, you know what happened next. One moment I was staring at the blue sky, and the next moment I was treading water and looking at the underside of orange polyethylene. When the kayak tipped, everything -- people, snorkeling gear, sunscreen and sunglasses -- was now in the ocean. I spluttered my way to the top. "You’re supposed to communicate your intentions," I reproached my husband. "I thought you knew," came his chagrined answer.

Do you sometimes assume that people can read your mind? That your employees know what results you expect of them, that your co-workers will meet your unstated deadlines, that your supervisor will magically understand why you had to leave early? Whether it’s your employees, your co-workers, or even your significant other, don’t get so caught up in the rhythm of what works well that you forget to communicate your plans and rationales. Instead, remember the second rule of ocean kayaking: verbalize your intentions.

Merge Gupta-Sunderji helps turn managers into leaders. Through engaging keynotes and workshops, she gives people specific and practical tools to achieve leadership and communication success. Contact her at www.mergespeaks.com or 403-605-4756. I saw her speak at a IABC conference. She's very engaging and informative...so much so that I actually signed up for an e-newsletter (something I typically avoid).

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